Privacy policy

Privacy Policy

Last Updated: 8 September 2025

This Privacy Policy describes how Asambe Trading t/a Pute.co.za (“Pute.co.za”, “we”, “us”, or “our”) collects, uses, stores, and discloses your personal information when you use our website (pute.co.za) and related services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or business reasons. Any updates will be published on our website with a revised “Last Updated” date.

2. Information We Collect

We may collect the following types of personal information:

Customer details: your name, email address, phone number, and delivery/billing address.
Payment details: payment confirmation, billing information (processed securely via Peach Payments and/or Shopify Payments – we do not store card details).
Order information: items purchased, delivery details, and transaction history.
Marketing information: your preferences, newsletter subscriptions, and communications.
Website usage data: IP address, browser type, device information, and browsing activity, collected through cookies and similar technologies.

We may also receive your information from third-party service providers (such as payment processors, couriers, or Shopify).

3. How We Use Your Information

We use personal information to:

Process and deliver your orders.
Manage your account and provide customer support.
Communicate with you about purchases, returns, or account issues.
Send you marketing and promotional emails (you can unsubscribe at any time by emailing support@pute.co.za).
Improve our website and Services.
Detect and prevent fraud, security breaches, or unlawful activity.
Comply with legal and regulatory obligations.

4. Sharing of Personal Information

We only share personal information when necessary, including:

With service providers (e.g., Shopify, Peach Payments, IT support, cloud hosting).
With delivery and courier partners to fulfill orders.
With business partners or contractors who assist in providing our Services.
When required by law or to protect our legal rights.

We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised content. You can disable cookies in your browser settings, but this may affect website functionality.

6. Data Retention

We retain personal information only as long as necessary to:

Fulfil the purposes set out in this Privacy Policy.
Comply with legal and accounting obligations.
Resolve disputes and enforce agreements.

When information is no longer required, we securely delete or anonymise it.

7. Your Rights under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

Access the personal information we hold about you.
Request correction or deletion of inaccurate or outdated information.
Object to the processing of your information for marketing purposes.
Withdraw consent where processing is based on consent.

You can exercise these rights at any time by emailing support@pute.co.za.

8. Security

We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children

Our Services are intended for users over the age of 18. We do not knowingly collect personal information from minors.

10. Complaints

If you have concerns about how we process your personal information, please contact us first at support@pute.co.za.

If you are not satisfied with our response, you may lodge a complaint with the:
Information Regulator (South Africa)

Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za / inforeg@justice.gov.za
Tel: 010 023 5200

11. Contact Information

For any questions about this Privacy Policy or to exercise your rights, please contact:

Information Officer: Akiva Cohen
Company: Asambe Trading t/a Pute.co.za
Reg. No.: 2023 / 739859 / 07
Address: 26 Flemming Avenue, Savoy Estate, 2192, South Africa
Email: support@pute.co.za